Terms & Conditions


These General Conditions of Sale organizing the online sales service of the products available via the site www.reflectiveinsulation.eu

These General Conditions of Sale concerning the sale of one or more products (the “Products”) entered into by the Customer (the “Customer”) on the Merchant Website www.reflectiveinsulation.eu  (the “Site” or the “Seller”).


The products offered are those which appear on the Site on the day of the Sale, within the limit of available stocks. These products are subject to change without prior notice..


The Seller reserves the right to modify its prices at any time. The prices appearing on the site are prices inclusive of tax (all taxes included) applicable on the day of the sale.If you order to outside European Union the import taxes may apply (depend on Customer country regulation).


To conclude a Sale, the Customer creates a personal account that records the history of Sales to the Customer.

When the Account is created, the Customer chooses an identifier and a password associated with a valid e-mail address, his / her name, first name, date of birth and mobile phone number.

The username and password remain personal to the Customer and the Seller can not be held responsible for any fraudulent use of the Client’s account by a third party.

In the event of forgetting the password, the Customer may request a reminder e-mail at the indicated e-mail address.


The Sale concluded by the Customer is as follows:

1. Login to the site www.reflectiveinsulation.eu

2. Creation of the personal account or connection to this account (Optional)

3. Adding products to the “basket”.

4. Product ordering

5. Online payment

6. Order proceed by Seller

8. Sending a confirmation email about your order status.

9. Shipping order to Customer, send confirmation by email.


The products are delivered to the address indicated on the order form. Seller ship orders by Priority Registered Post or Courier. 


Any complaint concerning the Sale will be sent within fifteen (15) days after the delivery of the Products, by email to address info@reflectiveinsulation.eu


Any sale made on the Site is firm and definitive and can not be canceled or modified subject to the exercise of the right of withdrawal provided for by law.


In accordance with the law, the Consumer Customer has a 14-day withdrawal period to return products that do not suit him / her.

This period runs from the day of receipt of the product, or the last product delivered in case of orders of several products.

When this period expires on a weekend, holiday or non-working day, it is extended to the next working day.

To exercise its right of withdrawal, the Customer will inform the Seller via an email to info@reflectiveinsulation.eu

The right of withdrawal implies the reimbursement of the order by the Seller within 14 days of the receipt of the return or upon receipt of proof of return of the products, apart from the expenses of perfect return that remain the responsibility of the customer.

In order to exercise its right of withdrawal, the Customer must return the product in its original packaging, and the product must not have been used.


Seller  guarantee a guarantee against the defects of conformity of the products purchased on the Site.

This warranty against defects of conformity applies to the cost of the parts and labor necessary to bring your property back into conformity.

To conform to your order, the property must correspond to the description given on our website and possess the qualities presented or present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his Representative, in particular in advertising or labeling.